Norma ISO 9001 patří již více než tři desetiletí mezi nejvýznamnější mezinárodní standardy v oblasti řízení kvality. Její uplatnění dalece přesahuje rámec samotné certifikace – v praxi se stala základním nástrojem pro řízení procesů, zvyšování spokojenosti zákazníků, stabilizaci výkonu organizací …
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